| About Us BBF Trading Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: BBF Trading Ltd Mill House, Bowsey Wood Farm, Main Road, Betley Crewe Cheshire CW3 9DQ United Kingdom Phone: 01270 630 344 Fax: Email: salesuk [at] bbfladdersplatforms [dot] co [dot] uk These Terms & Conditions of sale do not affect your statutory rights as a consumer. It should be noted that quoted prices are susceptible to change. If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Maestro. Personal Cheques (allow 4 working days ), Bank transfers. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT. You may send your credit card information via phone, fax, snail mail or over the Internet. |
| Shipping And Handling All items are fully checked, tested and set up to professional standards before dispatch. |
| Delivery Schedule Providing the items are in stock at the time we receive your valued order the goods will be dispatched 4 working days. Some items are made to order and will usually arrive within 28 days. We will not be responsible for the consequences (direct or indirect) for failure to deliver a shipment by a stipulated date or time. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK, VAT is added. VAT Number 923 9797 73 |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee If you are not completely satisfied with your purchase, simply return it in its original condition within 4 days, we will exchange it or replace it. We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01270 630 344 (International +44 01270 630 344) or fax us on or write to us at BBF Trading Ltd, Mill House, Bowsey Wood Farm, Main Road, Betley Crewe Cheshire CW3 9DQ United Kingdom Calls are charged at normal BT Rates and lines are open between 9am to 5pm Monday to Friday. |
| Privacy Policy BBF Trading Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 4 days of the date you received the item. Goods must be unopened seals, packaging and shrink-wrap intact. We will issue a refund, sometimes less 30% for handling. We can only accept the return of opened items if they are faulty. We will only accept returns where we have been notified in writting, indicating the your intention and reason for return the goods. If the packaging is damaged, items are missing or indeed the item has been used, this may affect the total amount credited to you and will be dependant on the circumstances. If returning, for your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice so that we receive it within seven working days of the day after the date that the item was delivered to you. SHORTAGES AND DAMAGES Goods must be inspected on delivery and all claims for shortages or damages must be reported to THE SELLER within 24 hours of receipt of goods. Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels. |